Course Overview
Check out the 40 lessons  jampacked with examples, stories, case studies, quizzes, guidance for activitybasedlearning, and downloadable worksheets.

00
How this course works
Part I
Complexity and the 21st Century

01
Introduction

02
Is the world becoming more complex (and what does that mean anyway)?

03
How many of us problemsolve and think, much of the time, is outdated

04
A conceptual model for complex problem solving
Part II
21st Century Thinking Skills

05
What is higherorder thinking?

06
Strategic Thinking

07
Systems Thinking

08
Design Thinking and Design

09
Creative Thinking

10
Structured and Analytical Thinking

11
Futures Thinking

12
Critical Thinking
Part III
20 Questions for Complex Problem Solving, Strategy and Design

13
20 Questions for complex problem solving  an introduction

14
Build a Deeper Understanding of the Situation  Introduction

15
Question 1: Framing the Problem and Desired Outcome

16
Question 2: Context, constraints and requirements

17
Question 3: Knowns and unknowns

18
Question 4: Never miss an opportunity to learn and gain insight

19
Question 5: Understand the system

20
(Re)design the system and rigorously think your ideas through  Introduction

21
Question 6: Redesign the system, analytically

22
Question 7: Thinking creatively about problems and solutions

23
Question 8: Goal design

24
Question 9: Necessary conditions and assumptions

25
Question 10: People and behavioural insights

26
Question 11: Consequences

27
Question 12: Tradeoffs

28
Question 13: Integration and implementation

29
Take an evidencebased approach  Introduction

30
Question 14: Strategy logic

31
Question 15: Strategy rationale

32
Question 16: Data and Information

33
Work with uncertainty  Introduction

34
Question 17: Evaluation & Learning and adaptive design

35
Question 18: Risk, resilience, agility and innovation

36
Engage others  Introduction

37
Question 19: Interdisciplinary perspectives, listening & purposeful conversations

38
Question 20: Compelling Communication

39
Bringing it all together  two complex case studies

40
Conclusion